Return Policy

At Variety Stones, we are committed to providing exceptional products and services to our valued customers. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return policy below:

Eligibility for Returns

We accept returns under the following conditions:

• The product must be in its original, unused condition.
• The return request must be made within 30 days of the delivery date.
• Proof of purchase, such as the original receipt or order number, must be provided.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom-cut or special-order products
• Items that have been installed, altered, or used in any way
• Clearance or final sale items

Return Process

1. Initiate a Return: Contact our customer service team at info@varietystones.in to request a return. Please provide your order number and a brief explanation of the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
3. Packaging: Securely package the item in its original packaging, including all accessories, documentation, and parts.
4. Shipping: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number of days] days to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@varietystones.in for further assistance.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at info@varietystones.in. We're here to assist you and ensure your satisfaction.